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our contact details  

name: the conscious collective (the controller)

correspondence address: 35 Stanton Road, Sapcote, Leicestershire, LE9 4FR. 

website: www.theconsciouscollective.shop 
e-mail: hello@theconsciouscollective.shop 

date of privacy notice: 20/07/2022

the type of personal information we collect  

we currently collect and process the following information

  • personal identifiers, contacts and characteristics (for example, name, address, e-mail address, IP address, contact details) 

  • payment information required for order processing 

  • website technical data e.g., about your access to the site and information about your visit to the site 

how we get the personal information and why we have it 

most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • for the purpose of processing an order with us 

  • making an enquiry with us via our website or social media 

  • signing up to receive news and information from us 

we use the information that you have given us in order to:  

  • fulfill an order made using our website including taking payment and arranging the delivery of goods 

  • communicate with you regarding an order, payment, delivery or any other enquiry made 

  • communicate with you regarding promotions, news and other information where necessary  

  • seek your feedback or comments on the service we provide
    other personal information we process is collected via the use of cookies.

only the relevant information will be shared with a third party (e.g. royal mail) for the sole purpose of delivery of goods.

under the general data protection regulation (GDPR), the lawful bases we rely on for processing this information are:  

(a) your consent. you are able to remove your consent at any time. you can do this by contacting hello@theconsciouscollective.shop 

(b) we have a contractual obligation. 

(f) we have a legitimate interest (for the purpose of opt in marketing). 

how we store your personal information  

our company is hosted on the wix.com platform. wix.com provides us with the online platform that allows us to sell our products and services to you. your data may be stored through wix.com’s data storage, databases and the general wix.com applications. they store your data on secure servers behind a firewall.  

all direct payment gateways offered by wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of brands like visa, mastercard, american express and discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

we intend to keep your personal information (including name, address, contact details, payment information) for the purpose of order fulfillment, and this information will be kept until our contractual obligation has been satisfied and will be retained for our records unless requested otherwise. 

 

in the case of opting in to receive communications from us (e.g. newsletters, promotions, updates etc.) your personal contact information including name and email address will be stored indefinitely unless we are notified otherwise. you are able to remove your consent at any time. you can do this by contacting hello@theconsciouscollective.shop.

  

your data protection rights 

under data protection law, you have rights including: 

  • your right of access - you have the right to ask us for copies of your personal information.  

  • your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. you also have the right to ask us to complete information you think is incomplete.  

  • your right to erasure - you have the right to ask us to erase your personal information in certain circumstances.  

  • your right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances.  

your right to object to processing - you have the the right to object to the processing of your personal information in certain circumstances. 

  • your right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

you are not required to pay any charge for exercising your rights.
if you make a request, we have one month to respond to you. 

please contact us at hello@theconsciouscollective.shop if you wish to make a request. 

third party apps & websites

our website may contain links to other websites and/or make use of other services, such as paypal, trustpilot, instagram and google analytics. we are not responsible for such third party security or privacy practices. we encourage you to be aware when you make us of or leave our website, to read the privacy policy statements of such other services before providing your personal information.
this privacy policy does not apply to such linked third party websites, services or apps.

use of cookies

our website uses cookies including google analytics. some cookies are essential to the functioning of our website and some are non essential. you have the ability to accept or decline which cookies you wish to be in use during your visit to our site. you can find more information about cookies here https://www.allaboutcookies.org/

how to complain 

if you have any concerns about our use of your personal information, you can make a complaint to us at hello@theconsciouscollective.shop

you can also complain to the ICO if you are unhappy with how we have used your data. details are below;

helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk

privacy policy changes

we reserve the right to modify this privacy policy at any time, so please review it frequently. changes and clarifications will take effect immediately upon their posting on the website. if we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

privacy policy

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